Shipping policy

Welcome to our Shipping Policy. We’re committed to delivering your orders quickly and safely using trusted local couriers.

1. Processing Time

All orders are processed within 1–2 business days after payment is received.

• We do not process or dispatch orders on weekends or public holidays.

• During peak periods (such as sales or holidays), processing may take slightly longer.

2. Delivery Timeframes (South Africa Only)

Estimated delivery times (after dispatch):

• Major cities (e.g. Gauteng, Cape Town, Durban): 2–3 business days

• Regional areas: 3–5 business days

• Remote/outlying areas: 5–7 business days

⏳ Delivery times are estimates and may vary based on location, courier capacity, or external factors.

3. Couriers & Shipping Methods

We work with reputable South African couriers such as:

• The Courier Guy

• Aramex

• Fastway

• Others, depending on your delivery area

Delivery options include:

• Standard Door-to-Door Delivery

• Express Shipping (where available)

4. Order Tracking

Tracking is provided for all orders.

• Once shipped, you will receive a tracking link

• You can track your parcel directly on the courier’s website.

5. Shipping Restrictions

• We do not ship to P.O. boxes — a valid physical address is required.

• We currently only ship within South Africa.

6. Failed Deliveries

If a courier is unable to deliver your parcel:

• A second delivery attempt may be scheduled

• Your parcel may be held at the nearest depot for collection

• You will be notified by the courier or our team

7. Delays & Disclaimers

We are not liable for delivery delays due to:

• Incorrect or incomplete addresses

• Courier issues or backlogs

• Weather conditions or natural events

• Public holidays or strikes

• Other events outside our control (force majeure)

8. Contact Us

For shipping questions or delivery updates, contact us:
📧 Email: Support@topclasscosmetics.co.za
📞 WhatsApp/Call: +27 66 486 4463
Our team responds within 24–48 business hours.